Mining the information in contact center calls using speech analytics can be an early warning system, before an issue escalates to negative social media. For several years speech analytics solutions ...

The quantity of digital text data has grown exponentially in recent years and will continue to grow. From social media posts to customer transactions, surveys, reviews, chats, emails and more, ...

This study leverages text analytics to identify work themes managed by primary care physicians in their electronic health record (EHR) inbox messages and inform managers on workflow redesign.

LONDON--(BUSINESS WIRE)--The global text analytics market is expected to post a CAGR of more than 20% during the period 2020-2024, according to the latest market research report by Technavio. Request ...